Refund and Cancellation Policy

1. Summary

• You can cancel at any time and keep access until the end of the period you paid for.
• You can ask for a prorated refund of the unused days of your current period.
• As a consumer you also have statutory rights to withdraw from or cancel the contract (section 6). Starting the trial or using the service does not waive them.

2. Who sells your subscription

Your subscription is sold by Lemon Squeezy (Link, LLC), our reseller and Merchant of Record. It takes the payment, charges taxes, issues receipts and carries out refunds, under its buyer terms. Where this policy gives you more, for example prorated refunds, this policy applies on top of those terms. Lemon Squeezy may also refund a payment on its own within 60 days to prevent a chargeback.

3. Trial

• A new subscriber gets one 7-day trial on either plan. A card is required, and there is one trial per person. A repeat purchase, for example after a refund, has no trial and is charged at checkout.
• If you cancel before the trial ends, nothing is charged.
• Before the trial ends, Lemon Squeezy automatically emails you that it is ending soon and that your saved payment method will then be charged.

4. How to cancel

Any of these ways is accepted:

• the Cancel subscription page, linked at the bottom of every page, which works without signing in;
• your account page;
• an email to support@cladorforge.com;
• a phone call to the number in our Legal Notice;
• a registered letter to the address in our Legal Notice.

We confirm your cancellation by email with the date and time we received it and the date your access ends. Renewal stops at once, and the contract ends for billing within 3 business days at the latest. You keep access until the end of the period you paid for.

5. Prorated refund (our refund policy)

• You can ask for a refund on your account page or by email. Asking for a refund also cancels renewal at once.
• For 48 hours after your request you can withdraw it, and nothing changes.
• After those 48 hours, we automatically refund the unused whole days of your current paid period through Lemon Squeezy, rounded down to the cent. Your paid access ends when the refund is made.
• We email you when you ask for a refund, when you withdraw the request and when the refund is made.
• There is no limit on the number of refunds. If you buy again after a refund, there is no new trial.

6. Your statutory right to withdraw or cancel

This section applies on top of section 5 and prevails wherever it gives you more. Starting the trial or using the service does not waive these rights.

EU, EEA and UK consumers. You may withdraw from the contract within 14 days of the day it is concluded, which is the day you start the trial or buy, without giving a reason. Use the Withdraw from contract function on our Cancel subscription page, or send us any clear statement by email or post; you may use the model form in section 8. We refund all payments within 14 days through Lemon Squeezy, using the same means of payment. If you asked us to start the service during the withdrawal period, you pay only for the days of service before you told us you are withdrawing; otherwise you get everything back. The 48 hours in section 5 are not counted as days of service.

Israel. As a consumer you may cancel within 14 days of the purchase or of receiving our confirmation email, whichever is later. People aged 65 or over, people with disabilities and new immigrants have 4 months where the law grants it. We refund within 14 days and charge no cancellation fee.

Ukraine. Consumers have a 14-day right of withdrawal under Ukrainian consumer law, and we apply the same procedure.

7. Withdrawal instructions for EU, EEA and UK consumers

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Evgeney Kirshner, trading as Clador Forge, HaTavor St 3, Bat Yam 5961309, Israel, support@cladorforge.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email, or by using the Withdraw from contract function on our Cancel subscription page. You may use the model withdrawal form in section 8, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, all payments received from you are reimbursed without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. The reimbursement is made by Lemon Squeezy (Link, LLC), the seller of your subscription, using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you asked for the service to begin during the withdrawal period, you pay an amount in proportion to what was provided until you told us that you are withdrawing, compared with the full coverage of the contract.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

• To: Evgeney Kirshner, trading as Clador Forge, HaTavor St 3, Bat Yam 5961309, Israel, support@cladorforge.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Clador Forge subscription
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

9. Plan downgrades

A downgrade from Creator Pro to Creator Starter takes effect at the end of the current period, with no refund for the difference.

10. If the service does not work as described

If Clador Forge does not work as described, tell us at support@cladorforge.com. We will fix it within a reasonable time or, if we cannot, offer a price reduction or a refund. This is separate from sections 5 and 6 and from your other legal remedies.

11. When we may refuse a voluntary refund

We may refuse a prorated refund under section 5 in these cases. They never limit your statutory rights in sections 6 to 8 or your remedies under section 10:

• proven fraud, deception or payment misuse;
• a repeated claim for an amount already refunded;
• access suspended on justified grounds for misuse or unpaid fees.

12. Timing

We start a prorated refund as soon as the 48 hours in section 5 have passed, and a statutory refund within 14 days. Your bank or card issuer may take a few more days to show the credit.

13. Contact and complaints

For questions or complaints, contact support@cladorforge.com or use the other details in our Legal Notice. You may also contact the consumer protection authority or the courts available to you under the law of your country.